General terms and conditions

General terms and conditions for the purchase of online vouchers

1. General:
The contract is concluded with one of the Thermenhotels Gastein, the Czerny Hotels GmbH, Kaiser-Franz-Platz 3, 5630 Bad Hofgastein. Any deviating regulations shall only be valid if they have been expressly agreed upon in writing. Only persons over the age of 18 are entitled to purchase in our Internet shop.

2) Contract conclusion, payment and delivery:
The vouchers offered on the hotel website represent a non-committal and free-of-charge purchase offer by the "Thermenhotels Gastein Holding". Prices are inclusive of VAT. The online ordering of a voucher via the Internet represents a binding purchase offer by the customer, which is entitled to receive from the Thermenhotels Gastein of Czerny Hotels GmbH within 48 hours by means of an order confirmation via e-mail, whereby the purchase contract comes into being. If no order confirmation is made within the previous deadline, the purchase offer is deemed to be rejected and no purchase contract is concluded. After the payment of the fee owing to the concluded purchase contract, the purchased vouchers will be sent by the Thermenhotels Gastein of Czerny Hotels GmbH. In order to save on shipping costs, the purchased vouchers can also be paid by credit card or immediate transfer, in which case the vouchers can be sent free of charge via e-mail and printed by the customer. If this is desired by the customer, however, the vouchers are also sent by post in the event of payment by credit card or by direct debit. No liability shall be accepted for any delay in the delivery by mail. If the online voucher has already been sent to the purchaser before the payment for this has been lodged or credited to the Thermenhotels Gastein of the Czerny Hotels GmbH, the voucher will not be valid until complete payment and the Czerny Hotels GmbH is entitled, To retain the services securitized in the voucher until full payment of the fee due for this purpose.

3) Vouchers
With the online vouchers it must be noted that these are transmitted by the Thermenhotels Gastein of the Czerny Hotels GmbH with a forgery-proof code to the customer. Since the customer can print the voucher himself, several prints are possible, but only one print is relevant and can be redeemed. The first voucher with the corresponding bar code that has been redeemed in the INCERT voucher management system is regarded as the original and has to be debited immediately from the Czerny Hotels GmbH, after having been redeemed by Thermenhotels Gastein. If other copies with the same code appear, this is an abuse, which results in criminal consequences. Since a voucher correspondingly passed on resp. , There is no obligation and possibility to check the property rights of the Redeemer on the part of Thermenhotels Gastein of Czerny Hotels GmbH. When redeeming, it is only checked whether the corresponding barcode is actually released by the system and whether the corresponding coupon was actually paid. Lost vouchers are not replaced. Also vouchers can not be returned for cash value payment. If the value of the voucher is more than the amount consumed, a new voucher with the residual value is generated. In such a case, there is no entitlement to a cash payment of the still open voucher amount. The Thermenhotels Gastein of the Czerny Hotels GmbH are not obliged to accept unpaid vouchers as payment means. For operational reasons, the services listed in the voucher can only be provided by the company resp. Are guaranteed if a corresponding and timely reservation has been made. The service described in the voucher may differ slightly depending on the event, but it may not represent a relevant value reduction for the guest. Should the Thermenhotels Gastein of Czerny Hotels GmbH close or give up for any reason, the online vouchers expire without compensation. This is also the case, if the enterprise changes the owner demonstrably. In such a case, it is not possible to use the Thermenhotels Gastein of Czerny Hotels GmbH as the original exhibitor of the vouchers.

4) Validity:
Value vouchers do not have an expiration date and can be redeemed at any time. All other vouchers can be redeemed on prior request and availability and valid for one year from the date of the exhibition stated in the voucher. Each voucher can only be redeemed once, which is ensured by a barcode or voucher number associated with the voucher.

5) Cash, Accounting:
A cash payout of the voucher with the secured value is not possible. The issuance of a VAT-based invoice with corresponding tax evidence can only take place at the time of the redemption of the voucher and thus the actual service provision.

6) Security guarantee, data protection:
Your safety has top priority! For this reason, data such as credit card numbers, bank code, account number, name and address are transferred to certified payment providers via their secure SSL line under consideration of PCI guidelines. This means that no unauthorized person can read your entered data during transmission on the Internet. In order to ensure additional security in the voucher shop, we apply a series of additional safety measures. Your data will be processed automatically by us. On the basis of the general terms and conditions, the customer agrees that he receives advertising information from Thermenhotels Gastein of Czerny Hotels GmbH. This data is not passed on to third parties.

7) Exchange, Withdrawal:
Vouchers which do not correspond to your expectations, please return to us within 14 days after delivery. It is necessary that the written declaration of withdrawal (revocation) be sent to one of Thermenhotels Gastein, the Czerny Hotels GmbH, within 14 days. However, the right of withdrawal does not exist if the use of the service is already commenced within the withdrawal period. This right of return applies only to customers who are to be qualified as consumers. In the case of loss, theft or depreciation of vouchers, no replacement can be made by one of Thermenhotels Gastein, Czerny Hotels GmbH.

8) Jurisdiction:
Austrian law shall apply exclusively to all contractual conditions.
The responsible court is the District Court of St. Johann im Pongau, Salzburg, Austria.